- Responsibility: “Be accountable for” the Decision Making and the Results
- Business Vision: “Ownership” of the Branch’s Business
- Management of the Complexity and Tensions between: Sales/Service/
1. Managing the Business (Sales, Risk, Growth, Profitability)
2. Regulation and Compliance Management
3. The Clients (Service, Loyalty, Claims, Satisfaction)
4. The Team (Motivation, Efficiency, Development)
5. Management of the Relationship with Head Office.